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Delivery Information

DELIVERY AND CONDITIONS

SHIPPING


Rosa-Bulgaria ships from Bulgaria, Sofia via Bulgarian Post (Priority Air Mail) with tracking number.


All orders are shipped within one- two business days, not including weekends. The delivery arrives between 7 - 11 business days depending on the destination.


Please note that international recipients are responsible for duties, taxes, and brokerage fees upon delivery.


Rosa-Bulgaria is not responsible for any packages lost or damaged while in transit to the destination.


RETURNS


If the merchandise is unused and in perfect condition, you may return the item(s) within 15 days of the received date for an exchange or a full refund. We cannot refund any shipping or handling fees related to your purchase or return. Please email info@rosa-bulgaria.com with address, items purchased, and email used to purchase the item, when shipping back please include this information in the package, so as we know who to return to. Please carefully package the item(s) and mail it with delivery confirmation (or another comparable service with tracking). Once your item is received, your return will be processed within 7 business days and you’ll hear from us via email then. We cannot except returns for products that have been used. We also cannot accept returns on sale items. Please note we are not liable for lost returns.


PACKAGING


We Using organic recycled packaging, we gift wrap all of your orders as standard, with no extra charge to make your purchase an extra special gift for you or a friend. Recycling is so important to us that we encourage you to find a new life for your order box, and if you can't then please don’t just throw it away – recycle it! If you would like an extra special message in your box or have any other enquiries then please do not hesitate to contact us on info@rosa-bulgaria.com


Delays:

*If you have not received in 3 weeks please kindly contact us. We assure prompt action will be taken.